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Delivery and Warranty Information

Shipping & Handling

Most orders will ship between 1 and 3 business days. Some orders take additional time to process in order to arrange for the best freight rate possible. Reinforced packaging may be used for certain shipping routes and conditions, and may vary from the inspection instructions respective to your order of products.

Delivery Conditions

You must notify our customer service representatives at sales@platintl.com or 224-558-6969, if these unique delivery conditions are met:

  • The delivery destination has restricted or limited access (gate code, checkpoint, etc.)
  • The delivery destination is in a difficult area for a freight truck to pull into
  • The product(s) must be shipped or delivered at a certain date
  • Unexpected absence or postponement on day of delivery (customer must call local Carriers)

Residential Freight Deliveries

When you schedule your delivery appointment, please identify and mention any terrain and travel conditions that may be present on the freight truck's route to your residence whenever the product delivery applies.

Freight drivers are not obligated to pull into your driveway. Before you schedule a delivery appointment, please identify all conditions of your residence that may get in the way of a truck delivery, then contact us at 224-558-6969 or at sales@platintl.com so we can help plan an effective method for accepting your delivery.

Limited Access

A Limited Access location can be described as, but not limited to:

Locations that require security clearance, vehicle inspections, entry codes or keys, government facilities, schools, religious institutions, construction sites, storage units, festivals, rural routes, and commercial establishments not open to the walk-in public.

To avoid any interferences that may delay or postpone your delivery, please contact us at 224-558-6969 or at sales@platintl.com if your delivery destination is within, or may possibly be within a Limited Access area.

Free Freight

Many of our items have a “Free Shipping” promotion. Free shipping applies only to our standard shipping services; standard shipping does not include lift gate fees that can be associated with shipping larger items by freight truck. Orders processed with free shipping will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit. Free freight promotions apply to the contiguous* US only. Lift gate services have an additional cost; please contact customer service to see what the fee would be for your area.

Lift Gate

If your Freight delivery destination does NOT have any formal means of unloading a truck trailer such as:

  • Elevated loading dock
  • Ramp
  • Forklift or skid steer

You must select Lift Gate Delivery on the product, prior to adding to the cart.

Contiguous United States

The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia.[1] The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico. Additionally we can not ship to limited access areas such as islands or the Florida Keys.


Damage Claims Policy

Freight Inspection and Claim Eligibility

All products that arrive via common carrier freight must be inspected prior to signing for the product. If your product arrives damaged YOU MUST REFUSE DELIVERY, note the damage on the bill of lading. THIS IS NECESSARY FOR YOUR PROTECTION; although the responsibility is with the carrier, please notify and contact platintl.com immediately so that we may be of some assistance. Once you accept damaged freight platintl.com will be unable to help you with a freight claim.


Ground Package Inspection

Any package orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product. If you do not report the damage within 24 hours of delivery, we will be unable to help you file a claim with the carrier.

Photos of Damage

As part of the inspection process, you are required to take photos of all damage on the toolbox and packaging.

The customer service representative responding to your claim will request photos of the damaged product and packaging. A claim must be filed with photographic proof of the damage caused by the freight company's mishandling, this is necessary for your protection.

Replacement

Your replacement item will ship once the damaged return item arrives at our location.


Warranty

Broken or Warranty Claim Returns

platintl.com will honor all broken or warranty claim products in accordance with the manufacturer’s warranties and policies.

platintl.com will not be responsible for items returned as broken from misuse, abuse, or accident, including warranty claims denied by the manufacturer for any reason.

platintl.com can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim. A credit will only be issued after platintl.com has received a credit from the manufacturer.

Repair Under Warranty Returns

platintl.com will assist customers with warranty related repairs, provided that the item was purchased from platintl.com, by sending them to our choice of warranty/repair centers. If the item is under warranty, as determined by the manufacturer, then the item will be repaired at no cost and returned to the customer at no cost. If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from our warehouse to the customer. Please be advised that the item will likely be returned disassembled.

Matching Locks & Keys

Lock and key codes are determined at the factory and are shipped at random. If you have ordered a combination set, or more than one toolbox from platintl.com, we may supply locks and keys that match the code on your base unit(s) per your request. An order number must be provided and the product must be within warranty. Inventory and shipping times may vary.


Authorizing a Return

Stock Order Cancellation

You may cancel an order at any time without incurring any shipping and/or restocking fees prior to being shipped. Orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return the merchandise without being charged any restocking fees as long as the return is processed in accordance with our return guidelines.

Stock Returns

Customers may return any product purchased from platintl.com for any reason within 30 days of delivery, provided it is in new and sellable condition, and returned within accordance to our returns guidelines. To return a product, Customer must call 224.558.6969 or email a return request to sales@platintl.com to request a Return Merchandise Authorization form ("RMA"). The RMA will provide detailed instructions on the return process.

RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day, you must call to receive a new RMA number. Any item that is returned with an expired RMA will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense.

  • There will be no restocking fee** if the return is within 30 days from date of item receipt, given the product is returned in accordance with our returns guidelines.
  • Absolutely no returns will be accepted after 30 days past item receipt.
  • Special orders purchased from platintl.com are not returnable for credit.

Return Instructions:

  1. Contact our customer service by phone at 224.558.6969, or email us at sales@platintl.com. Please have your order number* ready, and indicate your reason for returning the item.
  2. The customer service representative will issue an RMA number** to you, once they have all information that is needed to process the return.
  3. Prepare an itemized list of the item(s) you are returning, including the RMA number, item codes (SKUs) and quantities. Indicate the reason for returning each item on the list.
  4. Repackage all items being returned, including the itemized list, and clearly write the RMA number on the outside of the packaging.
  5. Customer service will issue a Bill-Of-Lading/Shipping Label to adhere to the package and schedule a pickup date and time for your return shipment.

Return shipping will be at the customer’s responsibility and expense. The refund process will begin once all returning items arrive at our warehouse in new and sellable condition. Please keep a record of the tracking number provided by your shipping service for any possible inquiries about your return.

*The order number can be found on both the order and shipping confirmation emails or the packing slip adhered to the front of the original shipping box.


Return Guidelines

  • No return credit will be issued for items that are returned in any condition other than new and sellable.
  • Return shipping costs will be at the customer's expense.
  • All freight orders must be inspected per the Damage Claims Policy to be eligible for a replacement or return credit.
  • Any Ground orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product.
  • Absolutely no returns will be accepted after 30 days past item receipt.
  • Many of our products come with free shipping. If you return a product that received free shipping, our actual outbound shipping costs will be deducted from your return refund.
  • platintl.com cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package, insure, and track all return shipments.
  • platintl.com requires that you return your product with prepaid insurance using FedEx, UPS, DHL or Parcel Post. platintl.com will not accept any shipment sent C.O.D.
  • Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return. These shipping charges are not subject to return credit.
  • We can only refund money to the original purchaser. If item was received as a gift, the items may be exchanged for different items. The original purchaser must initiate refunds.
  • **A Return Merchandise Authorization number (RMA) must accompany all returns. Any item being returned without an RMA number will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense. Please review the Return Instructions, then contact an platintl.com representative for this number.

**RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day, you must call to receive a new RMA number. Any item that is returned with an expired RMA number will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense.